Now Hiring - Customer Service Rep (Floor Sales) in Berkeley, CA

• Understand that taking care of our customers is your first responsibility. They are the reason you have a job.
• Contribute to a work environment that promotes pride in being part of a winning team.
• Set personal productivity and quality standards that ensure Ashby Lumber provides excellent service to customers. Always be professional.

• Represent the store by communicating and interacting with all types of customers in a warm and welcoming manner with a friendly and interested demeanor - always being courteous, tactful and patient.
• Greet all customers entering your “store” in a friendly manner and offer assistance.
• Assist customers in locating items and answer questions about items.
• Cross sell applicable products.
• Listen to customer’s needs and recommend suitable items.
• If unable to answer customer’s questions, find someone who can help.
• Fill orders for customers if requested.
• Know the store’s merchandise and computer system well enough to answer all types of customer inquiries, including when new merchandise is coming in, whether items come in different styles or color, if a product is returnable and if there are comparable items available in the inventory.

• Clean, organize and maintain area to make it attractive for shopping.
• Front shelves and pull down top stock, request backstock fills when needed.
• Complete daily count checks on lows and outs, report counts to Purchasing.
• Count merchandise within the department on a cyclical basis to ensure accurate counts.
• Track customer requests and recommend items to bring in to stock.
• Monitor shrink and returns.
• Other projects as needed to make “your store” the best it can be.

• Mix paint.
• Fulfill service needs in the locksmith area.

• Walk up to 6-7 hours per day.
• Must be able to lift/carry 50 lbs. occasionally.
• Must be able to lift 30 lbs. repetitively.
• Must be able to push/pull 50 lbs. .
• Vertical and horizontal reaching is required.
• All mobility motions are required (standing, walking, sitting, stooping, kneeling, crouching, crawling, and climbing)
• Full range of motion and physical activity occurring randomly for 8 hours per day.
• Wear an Ashby shirt, a name tag, and always look presentable.

Ashby Lumber serves the entire Bay Area from locations in Berkeley and Concord. We supply contractors and homeowners with everything needed for residential and commercial remodeling, rebuilding, and renovation such as lumber, tools and hardware, doors, windows, paint, faucets, sinks, and toilets.